TELEMENTAL HEALTH IS AVAILABLE.

frequently asked questions

FREQUENTLY ASKED QUESTIONS

questions

Questions About Treatment Recommendations After Intake
Q: I just had my intake appointment, now what?
A: Your intake clinician will put together a treatment recommendation tailored to you or your teen/child’s individual needs. Our treatment recommendations include diagnosis, specific interventions, frequency of visits, stages of treatment, monitoring of treatment, medication management and other referrals, if appropriate. You will receive your treatment recommendations after one week of the completion of the intake.
Q: How often should I come in?
A: Your therapist will provide you with specific recommendations about the frequency of your sessions based on the findings from the clinical intakes. As soon as you receive your treatment recommendations, we encourage you to book appointments online at least one month in advance. Most of our clients receive intensive and concentrated treatments between 13-15 hours a week; other clients come to our center two or three times a week, and others on a weekly basis; again, how often you come to our center depends of the treatment goals and findings of the intake appointment.
Q: Can I book a session right after the appointment?
A: We request you wait until you receive your treatment plan to book sessions given that only after completing the intake and reviewing all the collected data and results of the clinical interview can we make sure that we’ll be able to provide you with the therapy services you or your child/teen needs.
Q: Can my kid come once a week if the treatment recommendation states that he should come twice?
A: This is a clinical matter and is taken in consideration client by client based on the findings of the clinical intakes; while the model of weekly therapy is effective, it will take several months or years for some clients to make the gains they hope to. We consider clients’ current struggles when making recommendations about how often a client should to come to our center. We understand the logistical matters and are open to considering other options that don’t compromise the quality of the clinical service we strive to deliver to our clients.
Q: What is the purpose of parenting coaching sessions?
A: When working with children and adolescents we request parental or caregivers’ involvement because the research in pediatric treatments has been very consistent in demonstrating how parental involvement augments treatment outcomes. In some cases we recommend parent coaching sessions once a month, other times every other week, but all our parent coaching sessions are skills-based.
Q: Should I bring my kid to the parent coaching session?
A: This is a clinical matter to discuss with your primary therapist. For the most part parent coaching is without the teen or the kid; however, if joint sessions are necessary, this will be discussed with your primary therapist.
Q: What if I cannot commit to the specific treatment recommendations or frequency of visits stated in the treatment recommendations?
A: This is a clinical matter and is considered on a case-by-case basis; please keep in mind that when we send our treatment recommendations we do our best to recommend you with a treatment that will address, in a targeted manner, your or your children/teen’s therapy needs. Of course, we’re more than happy to discuss these recommendations with you and clarify any questions you may have about them.
Q: How long can I expect treatment to take?
A: The length of treatment varies client to client; based on the treatment recommendations you receive, you will have a sense of the tentative length of treatment.
Q: Should I wait to work with a licensed clinician, or go with a postdoc available sooner?
A: All postdoctoral fellow or behavioral coaches are working under the supervision of licensed clinicians and meet on a regular basis for supervision, consultation and didactic training. The supervisor in charge is very familiar with the clinical caseload of a postdoctoral fellow.
Q: Do I have to have the behavioral coaching sessions?
A: If appropriate, we do recommend some sessions with behavioral coaches who deliver specific treatments and are working under the supervision of a licensed clinician.
Q: Do I have to book every session, or can I have a standing appointment time?
A: In order to save time and avoid playing phone tag with clients we have an online scheduling system in the website. We encourage you to book your appointments a minimum of a month in advance but preferably longer than that so you can have continuity in your treatment. We do not offer standing-appointment times at this point.
Questions About Medication
We are specialized therapy center in empirically-supported cognitive-behavioral treatments and we’re not qualified to prescribe medication. However, if appropriate, we do often collaborate with very well established psychiatrists, pediatric neurologists, and general practitioners in the area and provide you with proper referrals and different options for you to consider.
Questions About Intensive Outpatient Program (IOP)
Q: Can I complete 15 hours of IOP while going to school or work?
A: The 15-hours of intensive Our intensive Outpatient Program can be structured around your schedule so you don’t miss much of school or work.

Sometimes, clients request to structure their intensive treatment in 4 days, or even 3 days, which is doable, but we do required 45-days of notice to organize our schedule.

However, as much as we want to accommodate your schedule, if OCD or anxiety are significantly affecting your life, we encourage you to focus on your treatment, long-term benefits, and getting your life back even if that means missing 3 weeks of work or working half time or leaving school early.

Q: How soon will I see results?
A: We keep track of your progress on a weekly basis using standardized assessments and behavioral markers and discuss the results with you in order to make the necessary adjustments to your treatment.

As treatment progresses, you will see the benefits of it, though how soon you will see the benefits it varies from client to client.

Q: What kind of group therapy do you offer for IOP?
A: We don’t offer group therapy at this point for OCD and anxiety related conditions because our program is focused primarily on individual clients; we would rather deliver targeted and concentrated treatments at this point.

Questions About Billing and Invoicing
Q: Can I receive a full refund if I cancel the intake prior to 48 hours before the appointment?

A: We can issue a refund for the appointment minus a 3% fee to process the cancellation.

Q: What is the fee for a last minute cancellation?

A: If you miss an appointment or cancel at the last minute, with less than 48 hours notice, the cancellation fee is the regular cost of the appointment.

Q: When can I expect receipts for my appointments?
A: Invoices/Superbills will be sent to you by email between the 1st – 3rd of every month.

Q: Can I pay for the sessions using my credit card?
A: At our center, only licensed clinicians accept credit cards; our post-doctoral fellows or behavioral coaches accept checks or cash.

Q: How do I submit receipts to my insurance?
A: Please speak directly to your insurance company regarding this, the receipts we send to you should have all of the information and coding you will need to submit. If you need additional information, please email our intake coordinator, Maggie, at intakes@eastbaybehaviortherapycenter.com

Q: Can I prepay for my sessions?
A: Yes, you’re more than welcome to prepay for your sessions; some of our clients prefer that option. Please be aware that even when you prepay your sessions, you will still receive invoices from the 1st to the 3rd of every month. So for example, if you prepay your sessions for the month of October, you will receive your invoice between the 1st and 3rd of November.

Q: How do we pay for IOP treatment?
A: Clients are charged one week in advance for treatment in order to hold their spot in the program.

Intensive Outpatient Program

reset program

Our intensive program will teach you all skills you need to get unstuck from worries, fears, anxieties, and obsessions and get back into your life.

You can learn cutting-edge skills 1-1, in a personalized program, with a flexible schedule, and under the care of expert hands.

Online courses

online education

Acceptance and Commitment Therapy (ACT)
and Exposure Response Prevention (ERP) skills for
Obsessive-Compulsive Disorder (OCD)

OCD

Obsessions + compulsions + avoidance = restricted life

I'm afraid of hitting someone in the street if I don't pay attention when driving. I cannot let go of this awful feeling that comes when I don't share everything with some people. If I don't hear from others that I didn't do anything cruel to my kitty, I cannot leave the house. Would I feel love when I die? 

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Why our clients love working with us

testimonials

"I am very grateful for finding Dr Zurita. She is responsible for teaching my son skills that have changed his life socially and enabled him to leave home and attend an out-of-state university. This was the dream of a lifetime for him and it would not have been possible without her help. Her guidance has also made it possible for him to live a much richer life, full of experiences he would have never considered, prior to his time meeting with Dr. Zurita.

I encourage parents to start this process much sooner, if they sense their child is having difficulty at a social level. Had I understood what he has been going through all of these years, I would have started the process much earlier, so that his prior social experiences and especially those in school, would have been much fuller ....

"Working with Patricia Zurita Ona has changed and saved my life. I have struggled off and on for years with sever anxiety disorder and OCD . I have been to therapy throughout the years and have found some helpful but nothing really got to the core of the problem. I often felt crazy and that my incredible fear and my phobias would remain with me thorough my life, I would not drive on the freeway, eat certain things and had constant catastrophic thinking, thus creating a lot of depression.

I needed Cognitive Behavioral Therapy which I saw advertised on many therapists’ websites. When I would call most of them they said they offered it and specialized with Anxiety Disorder/ OCD which was not the case. I had felt alone, hopeless and frustrated for the past 9 years. Never feeling like I was getting the help I needed. It was not until I started meeting with Patricia that I actually started to feel better and feel as if I had control over my life and started to live again ...

“Patricia and her team have completely changed my life! I cannot express my gratitude enough.

She helped me craft values and goals I wanted to have in my relationships, and walked me through each step of how to get there. Her methods are simple, manageable, and make sense when you are upset. I’ve been to therapists who have told me to take deep breaths, visualize calming colors, rip paper, go for a walk or scream in to a pillow when im angry. But in the moment, when im soooo angry, none of these world work. I would forget to do them, or I would already be so angry, that they were ineffective to help me calm down. Patricia’s methods are not only EXTREMELY effective, but they are easy to do, they make sense in the moment, and they bring about radical change when you apply them ...

 

“I do not know how it reflects on my credibility should I happen to brag about being a seasoned vet when it comes to therapists and mental wellness pursuits. Regardless, I am. And on top of that, I also happen to be a health care practitioner myself. This means, for the purposes of a review, that when I walk into a new Doctor’s office, there is an additional dimension of critiquing for me to process. I would never willingly put myself under the guidance and care of a Doctor who did not 1) Impress me as a capable and honest caregiver and 2) Impress me as a professional colleague.

– Empathy
– Knowledge
– Professionalism
– Respect

I think that these are the basic bulletpoints that strike me when I consider why I think so highly of Patricia. Dr. Zurita takes NOTHING more seriously than the pursuit of her profession. Except possibly you, the patient.

Some therapists really care.

Other therapists are extremely knowledgeable.

Very few therapists are both. Patricia Zurita Ona is one of those very few.”

"I have referred several of my most challenging patients to Dr. Patricia Zurita-Ona, and been extremely impressed both with her clinical skills and humanity. I recommend her most highly. John Melbourne McGraw, M.D. melmcgraw.net."

“Dr. Patricia Zurita Ona truly cares about her clients. Behavior therapy with her has benefited myself and my husband regarding my obsessive compulsive behavior. She has a gentle and kind approach and I would recommend her to others.”

“I was referred to Patricia Zurita Ona from my son’s psychiatrist for cognitive behavioral therapy treatment of his obsessive compulsive disorder (ocd) and anxiety which rose to a level which was out of control. Dr. Zurita Ona is very skilled at working with teens who suffer from anxiety, especially related to academic success and test anxiety. She helped my son learn coping mechanisms and stress reducing strategies to control his level of anxiety. Dr. Zurita Ona introduced my son to a great stress relieving app which involves deep breathing and meditation. She has an amazing ability to connect with teens and get them to open up about their struggles, create realistic plans of attack and create goals so they can lead joyful lives and not be so burdened with their stress. We saw her weekly for about 1-2 years and my son’s sessions with her were very beneficial to not only him, but our entire family as his stress was causing tension for us all. Dr. Zurita Ona explained to me why my son had certain behaviors and ways to help him learn new strategies to cope with his anxiety. If you have a teen who needs help to learn how to manage and control stress and anxiety, schedule a session with Dr. Zurita Ona! I highly recommend her services!”

How to start working with us

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Schedule an intake 

Figure out what's really keep you stuck and struggling by having a comprehensive intake session.

We work with children, teens, and adults and do our best to get you back into your life!

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925.956.4636
intakes@eastbaybehaviortherapycenter.com

Address
45 Quail Court, Suite 204
Walnut Creek, Ca 94596

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